96bd9 Privacy
Policy

1 Introduction

This Privacy Policy ("Policy") is issued by 96bd9 ("the Platform", "we", "us", or "our") and governs the collection, use, storage, disclosure, and protection of personal data relating to all registered members and visitors of the 96bd9 website and associated digital services (collectively, "the Services").

96bd9 is an online betting and live casino platform built specifically for the Bangladeshi market, serving members across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take our responsibility for protecting member privacy with the utmost seriousness. This Policy is designed to give you a full, transparent picture of how your personal information is handled from the moment you register an account to the point at which your data is no longer required.

By registering an account on 96bd9, accessing the website, depositing funds, or placing bets, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data in the manner described herein. If you do not agree with any provision of this Policy, you should not use the 96bd9 platform and should close any existing account by contacting our support team.

2 Data We Collect

96bd9 collects personal data across several categories depending on the nature of your interaction with the platform. The following table outlines the primary categories of data we collect and the context in which they are gathered:

96bd9 does not intentionally collect special categories of sensitive personal data — such as racial or ethnic origin, religious beliefs, health information, or political opinions — unless explicitly required for legal compliance purposes and with your express consent.

3 How We Collect Your Data

96bd9 collects personal data through the following channels and mechanisms:

• Direct submission: Information you provide voluntarily when registering an account, completing identity verification, making a deposit or withdrawal, updating account preferences, or contacting our support team.
• Automated technical collection: Data collected automatically when you access the 96bd9 website or mobile interface, including your IP address, device identifiers, browser fingerprint, session data, and interaction logs. This data is collected using server logs, cookies, and similar technologies.
• Payment processors: When you initiate a financial transaction via bKash, Nagad, Rocket, Upay, or a bank card, the relevant payment processor shares transaction confirmation details — such as transaction reference numbers and amounts — with 96bd9 for the purpose of crediting your account and maintaining financial records.
• Identity verification partners: Where 96bd9 uses a third-party know-your-customer (KYC) service provider to validate your identity documents, that provider may share the results of identity checks, document validity assessments, and fraud screening outcomes with 96bd9.
• Game platform providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may share game session data — including round outcomes, wager amounts, and session durations — with 96bd9 as part of their platform integration, for the purpose of crediting winnings, managing bonuses, and monitoring for irregular play patterns.

4 How We Use Your Data

96bd9 uses personal data for the following specific purposes, each of which is grounded in a legitimate business, legal, or contractual basis:

• Account administration: Creating and managing your 96bd9 member account, authenticating your identity at login, processing account update requests, and maintaining accurate records of your account history.
• Service delivery: Enabling you to place bets, access casino games, process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method, and participate in eligible promotions and bonus offers.
• Identity and age verification: Verifying that you are aged 21 or above and that the identity information you have provided is accurate and consistent with supporting documentation, as required for responsible gaming compliance and anti-fraud obligations.
• Anti-money-laundering (AML) compliance: Monitoring transaction patterns for indicators of money laundering, terrorist financing, or other financial crime in accordance with applicable legal obligations. Suspicious activity may be reported to relevant authorities without prior notice to the member.
• Responsible gaming: Analysing your betting patterns and session data to identify potential indicators of problem gambling behaviour. Where such indicators are detected, 96bd9 may proactively contact you with information about responsible gaming tools available on the platform.
• Platform improvement: Using aggregated, anonymised behavioural and technical data to improve the performance, security, user experience, and game selection of the 96bd9 platform.
• Customer support: Using your contact and account data to respond to support queries, resolve disputes, process complaints, and communicate important account-related notifications.
• Marketing communications: Sending you promotional emails or notifications about relevant bonuses, offers, and platform features, subject to your communication preferences. You may opt out of marketing communications at any time by contacting [email protected].
• Legal and regulatory compliance: Retaining and disclosing data as required by applicable law, court order, or regulatory instruction from a competent authority.

5 Legal Basis for Processing

96bd9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing required to fulfil the service agreement between you and 96bd9, including account creation, transaction processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, identity verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing carried out in the legitimate interests of 96bd9 or its members, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your express, freely given consent, such as sending you marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Data Sharing and Disclosure

96bd9 does not sell or rent your personal data to any third party. We share member data only in the following defined circumstances and with the following categories of recipients:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other payment partners receive the transactional data necessary to process deposits and withdrawals on your behalf. These providers are bound by their own privacy and security obligations.
• Identity verification services: KYC and AML screening providers receive the identity documents and personal data required to complete your verification. These providers operate under strict contractual data processing agreements with 96bd9.
• Game content providers: Licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive session identifiers and wagering data to the extent necessary to operate their games and process outcomes on the 96bd9 platform.
• Technology and infrastructure providers: Hosting providers, content delivery networks, and cybersecurity vendors that support the operation of the 96bd9 platform may process personal data as part of the technical services they provide, subject to binding data processing agreements.
• Law enforcement and regulatory authorities: 96bd9 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or valid legal process. Where permitted, 96bd9 will attempt to notify the affected member of such disclosure requests.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of the 96bd9 business, member data may be transferred to the relevant successor entity, subject to equivalent privacy protections being maintained.

7 Cookies and Tracking Technologies

96bd9 uses cookies, web beacons, pixel tags, and similar tracking technologies on its website and platform interfaces. These technologies enable us to deliver a functional, personalised, and secure user experience. The categories of cookies used on 96bd9 are described below:

You may manage your cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies may prevent certain features of the 96bd9 platform from functioning correctly, including your ability to log in, deposit funds, or access games. 96bd9 does not use cookies for third-party advertising or behavioural retargeting purposes.

8 Data Retention

96bd9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: Personal, financial, and behavioural data relating to an active 96bd9 account is retained for the duration of the account's active status and for a defined period following account closure.
• Financial transaction records: In line with standard anti-money-laundering and financial record-keeping obligations, transaction records — including deposit and withdrawal histories denominated in ৳ BDT — are retained for a minimum of five (5) years following the date of the transaction or account closure, whichever is later.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained for a minimum of five (5) years following account closure in accordance with AML compliance requirements.
• Support communications: Records of support interactions, complaints, and dispute resolutions are retained for a minimum of three (3) years.
• Technical and log data: Server logs, IP records, and session data are retained for up to twelve (12) months for security monitoring purposes, after which they are deleted or permanently anonymised.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain a registered member or until you withdraw consent, whichever occurs first.

Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.

9 Data Security

96bd9 implements a multi-layered approach to data security to protect member information against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and the 96bd9 platform is encrypted using Transport Layer Security (TLS), preventing interception during transit.
• Data encryption at rest: Sensitive personal data stored in 96bd9's systems — including identity documents and financial records — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to member data is governed by role-based access controls. Only authorised personnel with a specific, documented business need are permitted to view or process personal data, and all access events are logged for audit purposes.
• Intrusion detection and monitoring: 96bd9's infrastructure is subject to continuous security monitoring, with automated intrusion detection systems in place to identify and respond to suspicious access patterns or anomalous behaviour.
• Penetration testing: 96bd9 conducts periodic security assessments and penetration tests to identify and address vulnerabilities in its systems before they can be exploited.
• Incident response: In the event of a confirmed data security incident that affects member personal data, 96bd9 will investigate promptly, take necessary remedial action, and notify affected members where required by applicable law.

10 Your Rights

As a member of 96bd9, you hold a number of rights in relation to your personal data. 96bd9 is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: You have the right to request a copy of the personal data that 96bd9 holds about you. Upon receipt of a valid access request, 96bd9 will provide you with a summary of your data within a reasonable timeframe.
• Right to rectification: If you believe that any personal data held by 96bd9 is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. You may update certain data directly through your account settings; for other corrections, please contact our support team.
• Right to erasure: Subject to applicable legal retention obligations, you have the right to request the deletion of your personal data from 96bd9's systems. Please note that 96bd9 may be required to retain certain data — particularly financial transaction records and KYC documentation — for statutory periods even following a deletion request.
• Right to restriction of processing: In certain circumstances, you have the right to request that 96bd9 restrict the processing of your personal data — for example, while the accuracy of data is being contested or while a complaint is under investigation.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to the withdrawal.
• Right to object to marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from 96bd9, contact [email protected] with the subject line "Marketing Opt-Out".

To exercise any of the above rights, please submit your request in writing to [email protected]. 96bd9 will acknowledge receipt of your request within 5 business days and will aim to fulfil it within 30 days, subject to any verification requirements or legal constraints.

11 Children and Underage Users

96bd9 is an adult online betting and casino platform and is strictly prohibited for use by any person under the age of 21. 96bd9 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.

If 96bd9 becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through a false registration or any other means — the associated account will be suspended immediately, the data will be deleted to the extent not required for legal purposes, and the matter will be escalated in accordance with our responsible gaming obligations.

12 Third-Party Links

The 96bd9 platform may contain references to third-party game providers, payment services, and partner brands. These references do not constitute endorsement, and 96bd9 is not responsible for the privacy practices or data handling of any third-party entity. Where game content is provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, or Spribe, those studios operate under their own privacy and data governance frameworks.

Similarly, the payment providers used on 96bd9 — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — have their own privacy policies that govern how they handle your financial data during transaction processing. 96bd9 encourages you to review the privacy policies of any third-party service provider with whom you interact in the course of using the 96bd9 platform.

This Privacy Policy applies exclusively to the 96bd9 platform and its directly operated services. 96bd9 accepts no liability for the privacy practices of third parties referenced in connection with the platform.

13 Changes to This Policy

96bd9 reserves the right to amend, update, or replace this Privacy Policy at any time. Changes may be made in response to updates in our services, evolving data protection standards, changes in applicable law, or internal policy reviews. The most current version of this Privacy Policy will always be published on this page, identified by the effective date shown at the top of the document.

Where a proposed amendment constitutes a material change to the way in which 96bd9 processes your personal data — for example, a new category of data being collected, a new third-party recipient being added, or a change to the retention period of sensitive data — 96bd9 will notify registered members via email to the address on record at least fourteen (14) days prior to the change taking effect. Your continued use of the 96bd9 platform following the effective date of any amended Policy constitutes your acceptance of the revised terms.

If you do not agree with any material change to this Privacy Policy, you have the right to close your account before the amended Policy takes effect. To initiate account closure, please contact our support team at [email protected] prior to the stated effective date of the amended Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 96bd9, please contact our support team using the details below. All privacy-related enquiries will be acknowledged within 5 business days and handled with strict confidentiality.

When submitting a data subject request — such as a right of access, rectification, or erasure request — please include your registered email address, your 96bd9 username, and a clear description of the request you are making. 96bd9 may require you to verify your identity before processing your request in order to protect the security of your account and data.